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Identification of Maintenance Performance Indicators through consensus investigation

Publication Type:

Conference/Workshop Paper


2nd International Conference of Swedish Production Symposium


Optimum maintenance may be expressed as: “to achieve the agreed plant operating pattern, availability and product quality within the accepted plant condition (for longevity)and safety standards, and at minimum resource cost.” But in order to achieve this, the use of performance indicators is necessary in order to evaluate both the efficiency and the effectiveness of the maintenance activities. There are numerous measures to be used for this and not always easy to select which ones to use. Several authors have expressed the need for alignment with the main organizational goals, and also the need for stakeholder involvement when identifying feasible measures. In this paper a case study is presented, in which an attempt to identify suitable maintenance performance indicators through stakeholder involvement has been performed. Except for the maintenance department, external customer, that is, the production department has been involved in expressing their expectations on the use of maintenance performance indicators. The result from the investigation, together with the expressed vision and mission of the maintenance and production department, has formed a solid foundation for establishing a feasible set of maintenance performance indicators.


author = {Antti Salonen and Marcus Bengtsson},
title = {Identification of Maintenance Performance Indicators through consensus investigation},
editor = {B. Lindberg, J. Stahre},
pages = {305--310},
month = {June},
year = {2008},
booktitle = {2nd International Conference of Swedish Production Symposium},
url = {}