You are required to read and agree to the below before accessing a full-text version of an article in the IDE article repository.

The full-text document you are about to access is subject to national and international copyright laws. In most cases (but not necessarily all) the consequence is that personal use is allowed given that the copyright owner is duly acknowledged and respected. All other use (typically) require an explicit permission (often in writing) by the copyright owner.

For the reports in this repository we specifically note that

  • the use of articles under IEEE copyright is governed by the IEEE copyright policy (available at http://www.ieee.org/web/publications/rights/copyrightpolicy.html)

  • the use of articles under ACM copyright is governed by the ACM copyright policy (available at http://www.acm.org/pubs/copyright_policy/)

  • technical reports and other articles issued by M‰lardalen University is free for personal use. For other use, the explicit consent of the authors is required

  • in other cases, please contact the copyright owner for detailed information

By accepting I agree to acknowledge and respect the rights of the copyright owner of the document I am about to access.

If you are in doubt, feel free to contact webmaster@ide.mdh.se

ICT enabled business model innovation to support servitization in global industrial companies

Authors:

Christer Nygren, Erik Lindhult

Research group:

Value-Driven Innovation and Foresight

Publication Type:

Conference/Workshop Paper

Venue:

22nd Nordic Academy of Management Conference

Abstract

Servitization in industrial companies to escape the “commodity trap” can be enhanced by business model innovation (BMI) in order to systemically focus on the firm ́s value proposition, its organization of (co-) production as well as capturing of value in revenue mechanisms (Amit & Zott, 2012; Chesborough, 2010). ICT oriented developments like cloud, big data, internet of thing, smart installed base here offer potentials to take advantage and develop the information base of products, processes, utilization and customer behavior and needs into new and more complex offerings (LaValle et al., 2011). The purpose of the paper is to analyze the enablers and barriers for innovation in ICT enabled business models to ease and accelerate the journey towards service business development in global industrial companies. The research is done through a literature review on research and BMI cases, and a process oriented case study of emerging developments in a global industrial company. The research result is identification and synthesis of enabling factors and barriers in servitization through ICT supported BMI. Enabling factors are related to information and information processing potentials and organizational capabilities to increase service content of offerings, while barriers are e.g. internal integration and competence as well as customer trust, information confidentiality as well as willingness to engage in more close, service oriented and co- creative business relationships. The result will be input to ongoing action research collaboration with industrial companies in terms of research agenda as well as practical insights for BMI efforts.

Bibtex

@inproceedings{Nygren3135,
author = {Christer Nygren and Erik Lindhult},
title = {ICT enabled business model innovation to support servitization in global industrial companies},
isbn = {ISSN 2298-3112},
month = {August},
year = {2013},
booktitle = {22nd Nordic Academy of Management Conference},
url = {http://www.ipr.mdu.se/publications/3135-}
}