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Interaction with User Documentation: A Preliminary Study

Authors:

Jonatan Lundin

Research group:

Information Design

Publication Type:

Conference/Workshop Paper

Venue:

International Conference on Information Systems and Design of Communication

Publisher:

ACM

DOI:

10.1145/2503859.2503866

Abstract

An exploratory study was conducted into the interaction with documentation displayed by users of an unknown software tool. Five adult men were observed during their work with a software simulation of a fictitious machine for the production of liquorice. Their only source of information on the machine’s functioning was its printed user manual. The log data from the observations was analyzed with a view to pinpointing interesting patterns of behaviour that deserve further, more formal, research.

Bibtex

@inproceedings{Lundin3377,
author = {Jonatan Lundin},
title = {Interaction with User Documentation: A Preliminary Study},
isbn = {978-1-4503-2299-7},
month = {September},
year = {2013},
booktitle = {International Conference on Information Systems and Design of Communication},
publisher = {ACM},
url = {http://www.ipr.mdu.se/publications/3377-}
}