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Performance measurement review practices – a dual perspective case study

Publication Type:

Conference/Workshop Paper


The 21st EurOMA Conference


Understanding how change is managed in performance measures (PM) is as important as it is under-researched (Bourne, 2008). The purpose of this paper is to outline the PM review practice and contrast it to theory. The paper is based on two case studies, one with the top-management and one with the rest of the organisation. This paper concludes that the theoretical recommendations are in line with the practical application on an overall level. However, a considerable gap exists between the theoretical soundness of the PM review approach and the competence of executing it.


author = {Mohammed Salloum and Magnus Wiktorsson},
title = {Performance measurement review practices – a dual perspective case study},
month = {June},
year = {2014},
booktitle = {The 21st EurOMA Conference},
url = {}