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Quality assurance of information in performance measurement systems
Publication Type:
Journal article
Venue:
International Journal of Productivity and Quality Management
Publisher:
Inderscience Enterprises Ltd.
Abstract
The objective of this paper is to develop and empirically investigate
a conceptual framework for quality assurance of information in performance
measurement systems. Three different strategies that may be applied for
improving the quality of information in performance measurement systems are
elaborated upon: craftsmanship, communicative actions and pragmatic
assessment. These three strategies focus on different aspects: The
craftsmanship strategy pays attention to the procedures that generate
information; the communicative action strategy draws attention to the
information itself; and the third model, pragmatic assessment, looks at how
performance measurement influences decision making from a holistic
perspective. Each of the strategies employs different tactics for ensuring quality
of information. Based on empirical identification and elaboration of the three
strategies, we argue that they have complementary roles.
Bibtex
@article{Elg2625,
author = {Mattias Elg and Anders Fundin},
title = {Quality assurance of information in performance measurement systems},
volume = {10},
number = {4},
pages = {514--530},
month = {May},
year = {2012},
journal = {International Journal of Productivity and Quality Management},
publisher = {Inderscience Enterprises Ltd.},
url = {http://www.ipr.mdu.se/publications/2625-}
}