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Interaction with User Documentation: A Preliminary Study


Research group:

Publication Type:

Conference/Workshop Paper


International Conference on Information Systems and Design of Communication






An exploratory study was conducted into the interaction with documentation displayed by users of an unknown software tool. Five adult men were observed during their work with a software simulation of a fictitious machine for the production of liquorice. Their only source of information on the machine’s functioning was its printed user manual. The log data from the observations was analyzed with a view to pinpointing interesting patterns of behaviour that deserve further, more formal, research.


author = {Jonatan Lundin},
title = {Interaction with User Documentation: A Preliminary Study},
isbn = {978-1-4503-2299-7},
month = {September},
year = {2013},
booktitle = {International Conference on Information Systems and Design of Communication},
publisher = {ACM},
url = {}