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Performance Measurement Framework for Product–Service Systems Development: A Balanced Scorecard Approach

Publication Type:

Journal article

Venue:

International Journal of Technology Intelligence and Planning

Publisher:

Inderscience Publishers

DOI:

10.1504/IJTIP.2013.058135


Abstract

The paper proposes a framework for analysing the performances of product-service systems (PSSs) development processes using a balanced scorecard (BSC) as an instrument to guide the implementation and the evaluation of new methods and tools. Emerging from a case study in the aerospace industry, the paper discusses the main challenges in PSS development and proposes a performance measurement framework for PSS development based on multi-criteria indicators. Finally, the benefits of a framework for PSS development performance measurement are discussed.

Bibtex

@article{Chirumalla3506,
author = {Koteshwar Chirumalla},
title = {Performance Measurement Framework for Product–Service Systems Development: A Balanced Scorecard Approach},
editor = {Dr. Eckhard Lichtenthaler },
volume = {9},
number = {2},
pages = {146--164},
month = {October},
year = {2013},
journal = {International Journal of Technology Intelligence and Planning},
publisher = {Inderscience Publishers},
url = {http://www.ipr.mdh.se/publications/3506-}
}